FAQs

1. When can I request a refund or return?

You can request a refund or return if:

You did not receive the complete product ordered.

You received a counterfeit or fake product.

The product is defective or damaged during shipping.

You did not receive the product after the expected time.

The product is different from the description or the order was delivered in the wrong size or color.

2. How long can I exchange or return the product?

You can exchange or return the product within 30 days of receiving the product, provided that the product is unused and in the original packaging.

3. How much is the return shipping fee?

If you want to return the product, you will be charged a return shipping fee of $6.99. This fee is non-refundable. In the event of a defective or wrongly sent product, ChangeTshirt.store will cover the shipping fee.

4. Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing your order. After this time, if the order has been produced, we will not be able to change or cancel the order.

5. When will I receive my refund?

Once we have received and inspected the returned product, we will notify you of the refund status via email. If approved, the refund will be processed and returned to your original payment method within a few days.

7. What should I do if I receive a defective or incorrect product?

Please take a clear photo of the defective or incorrect product and contact us via email at [email protected] with your order number. We will replace the product free of charge or issue a refund.

Contact us

Phone number: +1 325-298-0323

Email: [email protected]

Working hours: 8AM – 6PM (from Monday to Friday, off Saturday and Sunday)