Returns Policy & Refund Policy
Returns Policy
Exchange method
Content that can be exchanged includes: color, size, style and products in the same segment.
You contact us about your needs via email or phone number. Once we receive your request and confirm your eligibility for an exchange, we will check the inventory status and notify you.
Damaged products will not be returned
Refund conditions
– Products no more than 30 days from the date you receive the goods from us
– The product is unused and undamaged.
– Has labels, packaging and purchase invoice
– Products and accompanying gifts (if any)
Transportation costs
All shipping costs are your responsibility and are non-refundable once you receive the goods.
In case the product is defective due to the store’s side, we will exchange it for you free of charge.
Transport
Immediately after checking the returned product and confirming your return agreement. We will send you an email to notify you. After you confirm and complete all return procedures, we will deliver the goods back to you.
Please wait within 30 days to receive the goods
Refund method
All returns will be processed through your credit account or original payment method and the transaction will be processed within a certain number of days. Please wait.
Change or cancel orders
Within 24 hours from when you place your order. If you have a request, please contact us as soon as possible so we can promptly resolve it.
Refund Policy
Case
– The order has been placed successfully but the product has not been received on time
– The product you receive is used or damaged
– The product is not delivered according to the order
Condition
– Within 30 days from the date you receive the goods from us.
– The product is unused and not damaged due to your fault
– Storage packaging, invoice and accompanying products (if any)
Refund method
If your refund request is approved, we will immediately take steps to refund your money. Your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days, please wait.
Note: This refund will deduct shipping costs if the return is due to your reasons.
Transportation costs
If it is our fault, we will fully bear the shipping costs for the return.
If it is your fault then these costs must be borne by you and we will deduct them from the refund amount.
Late refund
If after the notification date you still have not received the money, do not worry but check your account again because it may be due to an error in the banking system that has not been updated. If not, after checking and waiting you still have not received your item, please contact us at: [email protected]
Change or cancel orders
Within 24 hours from when you place your order. If you have a request, please contact us as soon as possible so we can promptly resolve it.
Contact us
Phone number: +1 325-298-0323
Email: [email protected]
Address: 407 Bryant Cir, Ojai, CA 93023, USA
Working hours: 8AM – 6PM (from Monday to Friday, off Saturday and Sunday)